Closing the account

Only an owner can close the account, from Settings, then Your data. Take your data first: your sales and records stay readable, but a copy in your hands is the surest.

You read what happens, choose whether to also erase every client’s contact details (it is off unless you turn it on), and confirm. You are asked to prove your second factor again.

The account closes 30 days later, or when the period you paid for ends if that is later. The owners get an email at once and another 7 days before. Until that day everything works, and you can cancel the closing from the same place. Your plan stops renewing as soon as you ask: it ends when the period you paid for ends, so you are not charged again. If you cancel the closing, the plan carries on.

On the day, every iPad is signed out and clears what it holds once its queue has been sent, everyone but the owners is signed out, and messages to clients and public pages stop. Owners keep a read-only office: Help, Take your data, the reports and the records. Nothing is deleted.